If the email address shown in each tab is the same, then the Paperpile plug-in should work correctly. Look at the upper-right corner of both the Paperpile and Google Docs browser tabs.

The Google Docs plugin can only be run when using Google Docs with your Paperpile-linked Google Account. Please try again in an hour, or contact support if the issue persists. This authorization error is usually temporary, possibly caused by an outage in the Apps Script system. When you click 'Authorize plug-in', a window will pop up indicating that the script requires authorization. Note that Paperpile will only process your document when explicitly triggered to do so. This allows the Paperpile plug-in to scan and modify your document with the same permissions as you do. The first time you format a Google Document, the Paperpile plug-in must be authorized. If you wish to disable the Docs plug-in at any point, you can access this setting from the Paperpile settings panel: Settings > Browser Integration. If the plug-in is still not loading, try reloading the Chrome extension (instructions are here). If the plug-in is not loading: make sure you are logged into Paperpile by visiting, then reload the Google Docs tab. To verify this, look for the 'Paperpile' menu and the 'P' button on the right of the toolbar.

The Google Docs plug-in requires no special installation - if you have installed the Chrome extension and are logged into Paperpile, the plug-in will load automatically when you open a Google Doc. Here are some tips for what to do when something has gone wrong. Most problems with Apps Script are easily resolved, but like any cloud-based service, Apps Script can suffer occasional outages and is not immune to bugs. Paperpile uses a service called Google Apps Script to format citations within your documents.

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